Complaints Procedure

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.   Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

If you do have a complaint or concern about the care or service you have received from this practice, please bring this to the attention of any member of the team via email, telephone or  in writing to the practice.
We operate aninformal, confidential in house procedure which we hope will resolve any problems quickly and efficiently.

 If you are still unhappy with the outcome of your complaint, we would ask you to make a formal complaint in writing to the Practice Manager, Linda Wallace.  We aim to acknowledge any complaints within three working days and provide an explanation within 20 working days, however, in some cases more time may be required.

NB: This procedure does not affect your right to make representations to the Local Health

General complaints should be made within 6 month and no later than 12 months after the incident of complaint.  If you are still not satisfied, you can then contact the following:

PASS Patient Advice & Support Service.
1st Floor, Spectrum House.
2 Powderhall Road. 
Edinburgh.  EH7 4GB
Telephone: 0131 550 1000

Dental Complaints Service. or Tel: 08485 222 4141

Private Complaints: (GDC funded)

The Dental Complaints Service.
Lansdown Building,
2 Lansdowne Road.
Croydon. CR9 2ER.  Tel: 08456120540

General Dental Council.  
37 Wimpole Street,
Telephone:0845 222 4141 – email:

Freedom of Information Publication Scheme

Available from the practice.

For more information on any of our treatments please fill out an enquiry form or visit our practice.